Job description:
We are seeking an experienced Customer Service Supervisor to oversee day-to-day customer service, account administration and Direct Store Delivery (DSD) support within a fast-paced fresh produce and food distribution environment.
This is a hands-on supervisory role for someone who enjoys working with customers, supporting a team and ensuring orders, deliveries, invoicing and customer accounts are handled accurately and efficiently.
Important: Ideal candidates will bring a combination of customer service leadership, order/account management and distribution experience, with the ability to work effectively across customers, Sales, Finance, Warehouse and Logistics
Key Responsibilities
•Supervise and support the daily activities of the customer service/DSD team.
•Oversee customer order processing, order changes, dispatch and delivery coordination.
•Manage customer accounts, including invoicing, payments, credits and account reconciliation.
•Respond to customer inquiries regarding orders, deliveries, invoices and account balances.
•Investigate and resolve order, delivery, invoicing and account discrepancies.
•Work closely with Sales, Finance, Warehouse and Logistics to ensure excellent customer service and smooth operations.
•Maintain accurate customer account, order and credit information.
•Monitor customer service levels, delivery performance and operational KPIs.
•Train and support team members and assist with scheduling and workload management.
•Identify opportunities to improve customer service and operational processes.
Qualifications
•3–5 years of customer service, account management, order management or distribution experience.
•1–2+ years of supervisory or team lead experience.
•Experience with DSD (Direct Store Delivery), food distribution, fresh produce, grocery, retail, manufacturing or other high-volume distribution environments is preferred.
•Experience with order processing, invoicing, credits and account reconciliation.
•Comfortable working with ERP/accounting, CRM, order management or dispatch systems.
•Strong organizational and problem-solving skills.
•Excellent written and verbal communication skills.
•Strong customer service approach with the ability to resolve issues professionally.
•Ability to work effectively in a busy, deadline-driven environment.