Bilingual Senior Manager, Credit Risk
As the Senior Manager, Credit Risk, you will play a pivotal role in supporting the quality and effectiveness of our loan adjudication process, with a lens on client success and supporting an optimal client experience. You will be responsible for leading and coaching a team of credit professionals, acting as a subject matter expert regarding the eligibility and viability of loan applications, in an environment of complicated, often principle-based criteria.
This is a hands-on role: supporting loan adjudication and process while also leading the team, and requiring strong knowledge in credit, business structures, financial statement analysis, contracts, and the financial and business regulatory environment. Reporting to the VP Client Service & Risk, you will also support new initiatives, data analytics, key stakeholder reporting, and our co-lend with the Business Development Bank of Canada (BDC).
This is a permanent, full-time position located in Toronto, Ontario. The incumbent will be working on our hybrid work model (minimum 2 days in the office per week).
What you will do:
Key stakeholder support and projects (30%)
• Work on reporting and analytics, providing insights from data regarding trends– support Risk related
analyses and other stakeholder reporting as required, recurring and ad-hoc.
• Support the BDC relationship, including colend renewal and facilitating updates or enhancements to
eligibility, providing data and insights to support same.
• Responsible for eligibility overview training (onboarding) for new team members as required to drive
consistency in our process and client experience.
• Update our internal reference and training materials – such as the eligibility FAQ.
• Guide, support and participate in process improvement initiatives within NCA and Compliance working
closely with other stakeholders, including VP Client Service & Risk and Client Services Regional Team leads.
• Support the implementation of new initiatives, working closely with other stakeholders acting as a subject
matter expert from the Risk lens, and with a fact-based approach.
• Act as a subject matter expert, supporting new and existing programs from a risk perspective.
• Support the risk compliance process, as a subject matter expert working closely with the Manager, National Credit Compliance.
• Provide a level of expertise broadly to the organization, helping to guide on general matters including and
not limited to, eligibility, business legal structures, and loan agreements.
• Provide ongoing guidance to CRM/BDM teams – working closely with Regional Team Leads (RTL’s) as
required and with other internal stakeholders through feedback and coaching to drive higher quality applications.
• Ensure that all credit policies and co-lend special procedures are adhered to.
• Escalate to the VP Client Service & Risk with the BDC contact as required – any business or applicant eligibility concerns.
• Help drive more consistent and meaningful loan approval conditions to improve conversion timeline from approved to disbursed.

Leadership, Coaching and Team Management (40%)
• Supervise, coach, and motivate the NCA team in the delivery of exceptional business results achieving or exceeding SLAs and results in line with the Client Service & Risk annual business plans.
• Collaborate with the Talent and Culture team and the VP Client Service & Risk for the development of role profiles, recruitment and onboarding of new team members annual team business plans, performance
management, staff engagement, recruitment, learning and development and identification of skills or process gaps, or inconsistencies.
• Conduct quarterly performance management reviews with team members develop existing team members to advance their areas of expertise to ensure a high-performance team.
• Assist with client escalations working with the Client Services Team Leads and VP, Client Service & Risk as required.
• Conduct regular team meetings, and 1:1s to foster ongoing communication providing coaching and guidance as needed and adoption of best practices.
• Encourage employee participation in engagement surveys, create team action plan and support employee retention.

Adjudication of applications (30%)
• Adjudication – the thorough analysis and decisioning of client applications, which includes:
• Assessing the viability of the application as a whole, based on business plan review and cash flow projection details.
• Assessing the eligibility of the applicant, and of the business activity.
• Assessing the eligibility of credit (ensuring that applications comply with the Credit Decision Matrix, which includes the Business Risk Predictor ‘BRP”).
• Analyzing credit bureau reports.
• Assessing cash flow statements for reasonableness and accuracy in relationship to the business plan assumptions.

For tailored initiatives, ensuring that they comply with the specific program requirements, program offering and alternative credit matrix and lending thresholds.
• Ensuring that applications also comply with the applicable BDC eligibility criteria (according to program) regarding the borrower and the business.
• Following up with appropriate team members for clarification/additional information requirements.
• Decisioning client applications – documenting all loan approval conditions- and supporting National Credit Compliance in the review and approval of same.
• Scanning the business and regulatory environment as part of the application viability review, goal is to ensure customer businesses have met barriers to entry, and have a reasonable chance of success.
• Ensuring compliance with the BDC ID verification and Existence of Entity requirements.
• Recommending changes or enhancements to Adjudication process where greater consistency and/or efficiency may be gained while maintaining quality.
• Communicating clearly to the CRM all credit decisions, to ensure the message accurately conveys “what” the decision is and “why” the decision was made.
• Respond to inquiries and decision client applications within established SLAs.
What you bring:
• Relevant experience may include education with a focus in Finance, Business Administration or a closely related field or equivalent hands-on career experience.
• Eight (8) years or more experience in a financial services or similar role with a focus on credit analysis, reporting and analytics, and credit granting.
• Bilingualism in French & English (spoken & written) required as you will be required to work on a daily basis with non-bilingual team members and/or clients across Canada and at Head office in Toronto.
• Excellent verbal and written communication skills.
• Good working knowledge of the Canadian business and regulatory landscape.
• Demonstrated experience with data analysis and reporting.
• Intermediate to strong Microsoft Office skills, including Excel managing multiple spreadsheets and pivot tables.

What You Bring:
• Strong financial statement analysis skills i.e. demonstrated ability in reading and interpreting Financial Statements.
• Some experience in reading and interpreting business plans.
• Demonstrated experience working a client relationship management system.
• Demonstrated experience in supporting internal and external client needs.
• Proven success working pro-actively both independently and as part of a team.
• Demonstrated ability to work effectively in a dynamic environment.
• Ability to make decisions on the basis of detailed and dynamic criteria.
• Ability to make consistent decisions based on similar cases.
• Alignment with values and commitment to the mission/purpose of the organization.
• Be a role model for organizational culture by creating a positive impact at every touchpoint with people.

Specifications:

• Hybrid 2 days in office located to Toronto
• $115 K
• 6% bonus every July prorated
• Annual salary increases 1-3 %
• 3 weeks’ vacation.
• July – Sept summer hours finish at noon every Fridays
• 9-5 Monday
• Downtown Toronto