Bi-lingual Client Service Specialist The Bi-lingual Client Service Specialist (Group Benefits) plays a crucial role in the client lifecycle. This role provides front line support and client care to new and existing clients with group benefits. This role will provide both day-to-day support for inquiries and escalations, while also collaborating closely with partner teams in Account Management and Implementation. This role requires a strong affinity for customer success and client service to be successful. This role is fully remote - and we are seeking candidates who are excited about remote work and make efforts to build relationships with their team remotely. Your Day-to-Day

1. Providing a best-in-class service experience to clients and plan members
2. Supporting day-to-day inquiries and escalations from your clients and members
3. Answering questions about benefit coverage, claims processes, registration, and insurance carrier rules
4. Supporting escalations from clients and members to ensure a swift resolution
5. Participating as an active team member which meets daily to ensure alignment on priorities and support any issues that arise day to day
6. Contributing to cross-functional initiatives to innovate and improve our client journey and other improvement initiatives
7. Other duties as assigned

Requirements for The Role

1. 3+ years of experience in the Group Benefits Industry (e.g. working with an insurance carrier,
2. Third Party Administrator, in Human Resources, etc)
3. 3+ years experience in Account Management, Client Services, or Customer Success
4. LQP, GBA or CEBs designations are an asset
5. Passionate about remote work and building relationships virtually
6. Experience with MS Office Suite is required (particularly Excel)
7. Comfort with a wide range of web applications (e.g. Salesforce, Zendesk, Monday.com)
8. Ability to prioritize tasks efficiently
9. Strong time management skills with an ability to hit deadlines as required
10. Prefer fast-paced environments with the ability to learn and grow
11. French Bilingual fluency is an asset

Specs: 

• Job Type: Full-Time
• Positions available: 1
• City/Province: Remote
• Salary: 70-80 K
• Travel Required: Remote

Systems and Support Administrator The Systems & Support Administrator will be responsible for the company’s I.T. infrastructure (hardware), systems management (Windows operating system), communication (Email exchange), network management and disaster recovery. Manage and monitor system performance, including facilitate new software and hardware to ensure the business can function productively. Ability to adapt quickly in a fast paced and demanding environment with sense of urgency. Expected to work with a team and independently.  Duties and Responsibilities Daily Operations:

1. Establish and provide timely support for company systems, including operating systems, software, servers, storage, and hardware in a networked environment.
2. Administer desktop systems, including end-user desktop/thin client systems, operating systems, and peripherals (printers, scanners) in a networked environment.
3. Ensure and monitor the optimization of daily data storage and backup systems.
4. Manage and configure operating systems, maintain internet connections, firewalls, and monitor security tools.
5. Assist in testing software and applications, and document network configurations.
6. Respond promptly to security issues, service requests, and end-user inquiries.
7. Collaborate with the IT/IS team to ensure that computer systems, networks, and applications are functioning optimally.
8. Maintain effective written and verbal communication through reports, emails, calls, meetings and other channels.
9. Ensure compliance with all relevant legislation, policies, procedures, and company operating standards.
10. Adhere to internal IT controls to ensure cybersecurity.
11. Protect the organization’s value by maintaining strict confidentiality of information.

Qualifications and Experience Education

1. Degree in Computer Science/Information Technology or related field.
2. Microsoft certification is an asset.

  Experience and Skills

1. Detail-oriented and ready to problem solve
2. Excellent communication and interpersonal skills while providing excellent customer service 
3. IT User Support/Helpdesk: 2-5 years of related experience in IT user support/helpdesk, with in-depth technical knowledge of Windows systems and MS Office to support users experiencing issues. Proficiency in desktop software, communication protocols, desktop hardware, and network hardware is essential to maintain an efficient, effective, and secure IT environment.
4. Enterprise Computing Infrastructure: Knowledge and ability to support the enterprise computing infrastructure, including enterprise servers, storage devices, hardware, and software. Responsibilities include managing, storing, operating, scheduling, supporting, and maintaining these systems.
5. General IT Knowledge: Broad understanding of IT concepts, including Software Applications, Database Management, IT Security, IT Architecture, and System Administration.
6. Desktop Systems Support: Experience in preparing, implementing, and supporting desktop systems, including system imaging and deployment.
7. Storage Systems: Experience in configuring and supporting storage systems.
8. Server Administration: Experience in administering File, Print, and Application servers.
9. Backup/Restore and Disaster Recovery: Knowledge and experience in Backup/Restore procedures and disaster recovery planning.
10. Networking: Experience in networking, including IP networking, cabling, switch, and firewall configuration.
11. Unified Communication: Experience with Unified Communication technologies such as VTC, VoIP, and SIP.
12. Client Interaction: Experience interacting with clients to resolve incidents or implement changes in enterprise systems.
13. Scripting: Proficiency in writing and maintaining scripts in PowerShell.
14. Administration: Experience with Active Directory (AD), Domain Name System (DNS), and Dynamic Host Configuration Protocol (DHCP).
15. Virtualization Technologies: Experience working with virtualization technologies such as Hyper-V and Windows Cluster management (SQL/Hyper-V).
16. MS Exchange Servers: Knowledge and experience with MS Exchange servers 

• Specs
• Job Type: Full Time in Office (Mon-Friday 9-5 (outside hours/remote hours as needed in addition to potential weekends, with a car)
• Positions available: 1
• City/Province: Vaughan, ON
• Salary: $60 – $85K with Full benefit program and 100% paid by employer health dental EAP 
• Travel to different locations – Travel between Vaughan, Etobicoke and Downtown Toronto (free parking)

Executive Assistant The Executive Assistant will provide high-level administrative support to the Sr. Vice President, Managing Director ensuring efficient operations and facilitating effective decision-making. The ideal candidate is proactive, organized, and capable of managing a variety of tasks in a fast-paced and demanding environment. The Executive Assistant will handle sensitive company information, which requires absolute discretion. As a representative of the executive team, professionalism and clear communication are critical. Duties and Responsibilities

1. Communication: Strong verbal and written communication skills to effectively convey information to internal and external stakeholders. 
2. Problem-Solving: Ability to anticipate challenges, propose solutions, and make decisions that align with company goals.
3. Resilience: Ability to work under pressure, adapt to changes, and manage competing priorities with a positive attitude.
4. Interpersonal Skills: Builds strong relationships within and outside the organization, handling requests and inquiries professionally.
5. Accountability: Takes ownership of responsibilities, demonstrating reliability and delivering results consistently.
6. Organizational Skills: Ability to manage multiple tasks, prioritize, and meet deadlines.
7. Attention to Detail: Ensures accuracy and precision in all work, including documentation and scheduling.
8. Time Management: Efficiently handles scheduling and ensures Sr. Vice President, Managing Director and corresponding team stays on task and on time.
9. Discretion: Maintains confidentiality of sensitive company information and executive discussions.

Qualifications and Experience Education: Bachelor’s degree in Business Administration, Communications, or a related field. Experience: Minimum of five years of experience in an executive administrative role, preferably supporting C-suite executives. Certifications: Certification as a Professional Administrative Assistant (CAP) or similar is preferred. Specific Skills:

1. Strong writing and editing skills for correspondence and presentations.
2. Advanced proficiency in MS Word, Excel, PowerPoint, Outlook, Teams, Zoom  and Calendar Management.

Specs 

• Job Type: Full Time in Office, Mon – Fri
  • Occasional after-hours work may be required during critical periods or urgent tasks.
• Positions available: 1
• City/Province: Woodbridge, ON
• Salary: $65-80 K with 2 weeks’ vacation including benefits
• Travel Requirements: May be required to occasionally travel to support offsite executive meetings.

Payroll Specialist The Payroll Specialist is responsible for managing the accurate and timely processing of payroll, administering employee benefits, and ensuring compliance with all applicable regulations. This role involves maintaining payroll records, handling employee inquiries, and collaborating with HR and Finance teams to optimize payroll and benefits processes. Duties and Responsibilities Payroll:

1. Process payroll for all employees, handle payroll-related inquiries and resolve discrepancies in a timely manner.
2. Review and verify payroll data to ensure accuracy before processing and ensure accurate and timely payment of wages, bonuses, and other compensation.
3. Ensure accurate and timely processing of all transactions, including new hires, transfers, promotions, terminations, leave of absence, statutory holidays, deductions, Provincial and Federal taxes, garnishments, etc.
4. Assist year-end payroll closing procedures, including reconciliations audit and balancing and filing all statuary required reports
5. Ensure accurate, confidential and detailed administration and reporting on all required documentation (Acctg/HR/Mgmnt/Unions/CRA/EHT/Service Canada/FRO/Payroll service provider/benefit providers) by following regulations, collective agreements and company policies.
6. Assist with special projects such as system upgrades, implementations, and process improvements.

Benefits Administration:

1. Manage employee benefit programs, including health insurance, retirement plans, and other perks.
2. Assist employees with benefits enrollment, changes, and claims.
3. Coordinate with benefit providers to resolve issues and ensure accurate benefits administration.
4. Conduct benefits orientation for new employees and provide ongoing benefits education.

Compliance and Reporting:

1. Stay informed of federal and provincial payroll and benefits regulations and ensure organizational compliance.
2. Prepare and submit required payroll and benefits reports as required.
3. Maintain up-to-date knowledge of changes in regulations and industry best practices.

Record Keeping and Data Management:

1. Maintain accurate and confidential records related to payroll and benefits.
2. Ensure employee data is up to date in payroll and benefits systems.
3. Generate reports for audits, financial reviews, and other purposes as needed.

Employee Support:

1. Serve as the primary point of contact for employee payroll and benefits inquiries.
2. Provide guidance and support to employees regarding payroll processes and benefits options.
3. Address and resolve payroll and benefits-related issues and discrepancies.

System Management and Process Improvement:

1. Utilize payroll and benefits software to manage and process payroll and benefits data.
2. Monitor and maintain payroll and benefits systems to ensure accuracy and efficiency.
3. Identify areas for process improvements and implement best practices to enhance payroll and benefits administration.

HR Operations and Support Functions:

1. May provide support as required for general HR functions, including onboarding and offboarding, orientation, policy review, compensation analysis, and payroll training.
2. Provide backup support for reception, security, and loss prevention initiatives when required.

Qualifications and Experience Education

• A bachelor’s degree in accounting, business administration, or a related field is preferred.

Experience

• Five (5) years of experience in payroll and benefits administration.

Skills

• Respects and maintains confidentiality
• Detail-oriented and ready to problem solve
• Excellent communication and interpersonal skills while providing excellent customer service 
• Proficiency in using ADP workforce, Benefits software and Microsoft Office Suite especially Excel.
• Strong knowledge of payroll and benefits regulations, tax laws, and compliance

Specs 

• Job Type: Full Time in Office, Mon - Fri
• Positions available: 1
• City/Province: Woodbridge, ON
• Salary: $75 – $85K